Refund policy

Refund & Returns Policy – SYD Peptides

 


Effective Date: 10/03/2023


Due to the specialised and sensitive nature of research chemicals, SYD Peptides maintains a strict no-returns policy except where required under Australian Consumer Law.


By placing an order, you acknowledge and agree to this policy.

 

 

 

1. No Change-of-Mind Returns

 


SYD Peptides does not accept returns or provide refunds for:

 

  • Change of mind

  • Incorrect product selection

  • Misunderstanding of product use

  • Improper storage after delivery

  • Improper handling or reconstitution

  • Regulatory issues in the purchaser’s jurisdiction

 


All sales are considered final once dispatched.

 

 

 

2. Damaged or Incorrect Items

 


If you receive a product that is:

 

  • Damaged during transit, or

  • Incorrect due to our error

 


You must notify us within 48 hours of delivery by email, including:

 

  • Order number

  • Clear photographs of the item

  • Photographs of packaging

 


Failure to notify within this timeframe may void eligibility for assessment.


At our discretion, we may offer:

 

  • Replacement product

  • Store credit

  • Refund (where required by law)

 

 

 

 

3. Australian Consumer Law

 


Nothing in this policy excludes, restricts, or modifies rights you may have under the Australian Consumer Law.


Under the ACL, you may be entitled to a remedy if a product:

 

  • Has a major failure

  • Is significantly different from its description

  • Is unsafe

  • Is not of acceptable quality

 


Where a remedy is required under law, SYD Peptides will comply with its obligations.


However, misuse, improper handling, or use outside intended research purposes does not constitute a product failure.

 

 

 

4. Non-Returnable Products

 


For safety and compliance reasons:

 

  • Opened products cannot be returned

  • Products that have been reconstituted cannot be returned

  • Products with broken seals cannot be returned

  • Temperature-sensitive products cannot be returned

 


We cannot resell returned research chemicals under any circumstances.

 

 

 

5. Shipping & Risk Transfer

 


Risk transfers to the customer upon dispatch.


SYD Peptides is not responsible for:

 

  • Delays caused by couriers

  • Lost parcels marked as delivered

  • Customs or regulatory seizure

  • Incorrect shipping details provided by the customer

 

 

 

 

6. Chargebacks & Fraud

 


Fraudulent chargebacks will be disputed.


SYD Peptides reserves the right to:

 

  • Submit evidence to financial institutions

  • Report suspected fraud

  • Ban customers from future purchases

 

 

 

 

7. Contact

 


Refund requests (where legally applicable) must be sent to:


Hooklylabs@outlook.com

Include order number and supporting evidence.