Shipping policy

Shipping Policy – SYD Peptides

 


Effective Date: 25/02/2023


SYD Peptides dispatches all orders from Sydney Olympic Park, New South Wales 2127, Australia.


By placing an order, you agree to the terms outlined in this Shipping Policy.

 

 

 

1. Shipping Method

 


All orders are shipped via Australia Post Express Post or an equivalent express courier service.


We do not offer standard shipping.


Flat-rate express shipping fees apply as follows:

 

  • $15 AUD

 

 

 

2. Processing Time

 


Orders are processed within 1 business day following confirmed payment.


Orders placed on weekends or public holidays will be processed on the next business day.


Processing times may vary due to:

 

  • High order volume

  • Order verification requirements

  • Unforeseen operational delays

 

 

 

 

3. Delivery Timeframes

 


Delivery timeframes are estimates provided by Australia Post and are not guaranteed.


Delivery speed may vary depending on:

 

  • Destination postcode

  • Courier network coverage

  • Weather conditions

  • Peak shipping periods

 


SYD Peptides is not liable for delays once parcels have been lodged with the courier.

 

 

 

4. Shipping Coverage

 


We currently ship within Australia only.


We reserve the right to cancel orders where delivery is not feasible or where courier services are unavailable.

 

 

 

5. Risk & Responsibility

 


Risk transfers to the customer upon dispatch.


SYD Peptides is not responsible for:

 

  • Courier delays

  • Incorrect shipping details provided at checkout

  • Parcels marked as delivered by the courier

  • Theft after delivery

  • Regulatory or customs seizure

 


Customers are responsible for ensuring accurate delivery details at the time of purchase.

 

 

 

6. Tracking

 


Tracking information will be provided via email once the order has been dispatched.


It is the customer’s responsibility to monitor tracking updates and ensure availability for delivery where required.

 

 

 

7. Failed Delivery & Returned Parcels

 


If a parcel is returned due to:

 

  • Incorrect address

  • Failure to collect

  • Delivery refusal

 


Additional shipping fees may apply for re-dispatch.


Refunds will not be issued for unclaimed or refused deliveries.

 

 

 

8. Damaged Parcels

 


If a parcel arrives visibly damaged:

 

  • Take clear photographs of the packaging before opening.

  • Notify us within 48 hours of delivery.

 


Claims made outside this timeframe may not be accepted.